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What Questions to Ask when Contracting an Asbestos Removal Company

Organising renovation works on the house can be both exciting and stressful at the same time. An added stress can occur if you unexpectedly come across asbestos in the property or in the part where you are renovating. Planning for the removal doesn’t need to be stressful if you ask yourself these five questions before you contract out the asbestos work.


QUESTION #1 – Does the asbestos removal contractor have a positive online presence i.e. website and positive reviews?

The first thing you should do is conduct a quick and easy search online for the asbestos removal company. Do they have a professional looking website? Have they acquired positive online reviews from previous clients? An asbestos removal company who invests in the time to maintain their online presence and keep up with positive reviews are likely to provide a professional service. Holding and maintaining a good reputation in the industry is important to them. An outdated website and negative online reviews may suggest a poorer experience.


QUESTION #2 – Can the asbestos removal contractor be easily contacted? how quickly do they respond to enquiries?

It is always a good idea to test how efficiently the asbestos removal company responses to your enquiries. People prefer to communicate in different ways. If you have called and left a message, how long does it take them to call back? If you emailed or submitted an online enquiry, how long before they respond or contact you back? Be cautious of contractors who can only be contacted by email. Particularly if any issues are present during contracting works, you want to be sure they can be contacted easily by phone. Having emails as the only form of communication can cause delays and unnecessary stress.


QUESTION #3 – Can the asbestos removal contractor confidently answer all my questions and concerns?

 You can identify where you have the right asbestos removal contractor by ensuring they can answer all your questions and concerns. You should never feel intimidated with any questions you ask. A professional and experienced contractor will take the time to make you feel assured and confident about the proceeding works. A contractor who cannot properly respond to your concerns or delays communication may not be easy to work with. As asbestos removal involves working with hazardous materials, it is necessary for both the client and the contractor to effectively communicate with one another.


QUESTION #4 – Has the asbestos removal contractor explained the processes and procedure for a safe asbestos removal?

The key in providing a professional service is to ensure you, the client, is reassured and confident throughout the entire process. From quotation, preparation, removal and the clearance process. Effective communication is critical to any project, particularly those concerning asbestos materials.


QUESTION #5 – Does the asbestos removal contractor have the right licenses, certifications and insurances?

Before committing to an asbestos removal company to conduct removal works, take the extra step in checking whether they have the right licences, certifications and insurances.

In Victoria, an asbestos removal company will have registered for their licence through Worksafe Victoria. Check if they have a licence number. You always contact Worksafe Victoria if you are unsure, they will be able to verify if the company is properly registered. When transporting asbestos, the company will need to have their vehicles approved by EPA (Environmental Protection Authority).

While insurances are not mandatory, it is best practice in any industry to hold the appropriate insurances and public liability. This shouldn’t be any different for asbestos removal companies. Working with hazardous materials, you should ask the contractor to demonstrate they are covered through their industry insurances. You can request they show you a Certificate of Currency.

Hazaway Asbestos Removal has decades of experience and holds all relevant insurances and certificates to ensure a safe and efficient asbestos removal job. Get in touch with our Asbestos Specialist to discuss your asbestos needs. Contact Hazaway via phone 0432 622 292, email or submit an online form Contact Us.